40 reactions · 74 shares | A customer who has worked with you once, is 70x more likely to work with you again as compared to a brand new customer. So It is absolutely worthwhile to win back the trust of upset customers who might have left you because of some genuine mistake or fault on your side. LATTE is a proven process devised by Starbucks for its customer care needs. I hope it will help you to win back your lost customers. | Avelo Roy | Facebook
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