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Fast internet. 🚀 Free support. 💪 Contact Armstrong 24/7. #CustomerServiceDay https://armstrongonewire.com/Support/Index | Armstrong
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Fast internet. 🚀 Free support. 💪 Contact Armstrong 24/7. #CustomerServiceDay https://armstrongonewire.com/Support/Index | Armstrong
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If you're in a meeting right now talking about how AI will let you cut 40% of your team, you're playing the small game. IKEA just showed why.They deployed a chatbot named Billy to handle level 1 customer service. It resolved 57% of inquiries on its own. Most companies would've booked the labor savings and stopped there.IKEA studied the 43% Billy couldn't resolve. Those unresolved tickets pointed to one massive demand signal: customers wanted interior design help. They didn't want to figure it ou
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For 28 years, Michael O'Leary ran Ryanair like a man who couldn't stand his own customers. People kept flying because the tickets were so cheap. Then in 2014 he tried being nice to them. Profits jumped 37 percent. The share price jumped 55.He told the whole story in a one-hour lecture at the Royal College of Surgeons in Dublin in late 2015. It's the Carmichael Lecture, watch the full thing if you can, because there is more useful business teaching in that hour than in most full MBAs. On the thir
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