The annual report by the agency’s national taxpayer advocate also flagged ongoing problems with the troubled Employee Retention Credit.

Tax-related identity theft is common, but the Internal Revenue Service is often too slow to move when refunds become ensnarled by the actions of bad actors. Taxpayers who have been the victims of identity theft have experienced significant delays when requesting refunds from the Internal Revenue Service (IRS),

National Taxpayer Advocate Erin Collins released her annual report to Congress, highlighting improvements in taxpayer service, but pointing to persistent delays.

The IRS boosted taxpayer services through Democrats’ Inflation Reduction Act but still faces processing claims from a coronavirus pandemic-era tax credit program and is slow to resolve certain identity theft cases,