AI Control Tower ensures integration into customers' enterprise strategies from a single unified platform; AI Agent Fabric delivers agent-to-agent and multi-model communication and collaboration.

Xactly and ServiceNow are also joining forces to drive revenue optimization by streamlining the quote-to-order process, enabling seamless sharing of earnings and incentives with sales teams, and ...

The report also points out that contact center leaders are less than enthused about their ROI to date on AI investments, but they expect returns to increase.

Blend Labs has integrated Glia's chat, voice, video, and artificial intelligence tools directly into its Digital Banking platform, allowing lenders to answer questions, guide loan applicants through ...

Bloomreach's new features enable AI-driven personalization and customer engagement across marketing and product discovery.

StackAdapt, an advertising and marketing technology provider, has launched email marketing and Data Hub solutions, helping marketers bridge the gap between adtech and martech, streamlining ...

Jeeva.ai takes on sales automation with autonomous lead discovery, dynamic outreach, multichannel engagement, and a seamless, self-serve model.

New AI capabilities in the Oracle Utilities Customer Platform help call centers better manage volume and deliver smart, personalized assistance.

Talkdesk, a provider of customer experience technology, today launched Talkdesk Express, an enterprise-grade customer service solution for small businessess to self-manage multi-channel customer ...

Kore.ai, a provider of conversational and generative artificial intelligence, is partnering with Microsoft, expanding its deep integration with Microsoft's cloud and AI ecosystem. The partnership ...

GoTo, a provider of cloud communications and IT, has added more than 100 features to GoTo Connect, combining omnichannel customer experience, artificial intelligence solutions, and streamlined ...

Sinch, providers of the Customer Communications Cloud, is partnering with OneReach.ai., a conversational artificial intelligence provider, to help companies deploy customized agentic AI experiences ...