Privileges, upgrades, and tailored surprises: travellers have been updating their holiday wish-lists to be authentic and aspirational. With travellers’ demands surpassing the want for all-inclusive ...

Artificial intelligence (AI) is altering the holiday experience through efficiency and security, letting travellers swap time at the front desk for the sauna. As AI continues to develop and learn, ...

A traveller steps off a long-haul flight, ready for adventure. Instead of fumbling for their wallet at the currency exchange, they breeze through the airport with a tap of a smartphone. Checking in at ...

Bookings, maps, and bank balances are likely to be the only checking travellers are doing after checking-in for their holiday. With the smartphone as the personal concierge and through location-based ...

Intricate detailing and impeccable design: it’s not a dress or a bag, but a non-fungible token (NFT). NFTs offer luxury shoppers a novel experience by enabling in-store and online purchases of digital ...

Thanks to the rising trend of subscription boxes, customers no longer need to browse the aisles to discover the latest drop from their favourite brand – discovery can now begin at their doorstep. So, ...

Luxury retail customers are changing the way they like to shop. With technological advancements altering the retail experiences, modern personalisation does not mean diminishing the intimacy that ...

Gone are the days where customers must wait to find their size so they can try it on – augmented reality (AR) lets them check the fit from the comfort of their home. With AR, online and in-store ...