Artificial intelligence (AI) is altering the holiday experience through efficiency and security, letting travellers swap time at the front desk for the sauna. As AI continues to develop and learn, ...

A traveller steps off a long-haul flight, ready for adventure. Instead of fumbling for their wallet at the currency exchange, they breeze through the airport with a tap of a smartphone. Checking in at ...

Bookings, maps, and bank balances are likely to be the only checking travellers are doing after checking-in for their holiday. With the smartphone as the personal concierge and through location-based ...

Privileges, upgrades, and tailored surprises: travellers have been updating their holiday wish-lists to be authentic and aspirational. With travellers’ demands surpassing the want for all-inclusive ...