Wix cuts time spent on contact centre agent scheduling by 40% with Calabrio, improving adherence and shrinkage across shifts ...

Sabio Group has today announced the launch of a new offering aimed at tackling how contact centres manage employee leave ...

How IoT Will Drive Better CX - Martin Taylor, Co-Founder & Deputy CEO at Content Guru. discusses. contact centre contact ...

RingCentral and BT Launch Cloud Work RingCX, An AI-powered Platform Built to Transform Business Contact Centres ...

Node4 delivers fully integrated Webex contact centre for TMTI and paves the way for AI implementation. contact centre case ...

Four-year ban for director of nuisance cold-calls firm - The company made almost a million unsolicited cold-calls from their ...

Target Group announced a new five-year strategic partnership with FourNet to enhance and expand its award-winning contact ...

New Jabra PanaCast 50 VBS updates give Android customers greater flexibility and choice - Jabra contact centre headsets ...

Looking ahead, Churches is now perfectly positioned to implement automated solutions that address actual customer needs ...

Vonage Research Highlights Continued Rise of AI and Its Impact on CX - new contact centre report from vonage available to ...

The Customer Service Love Triangle long wait times, vague responses & endless transfers Cirrus contact centre research ...

The key technological magic for a company to become an Employer of Choice is that they can offer “radical autonomy” to their staff, be they in the front office, back office, or at the branch or a ...