To move beyond SLAs to strategic partnerships, IT leaders must develop vendor management practices focused on alignment, collaboration, and maximum value. Vendor partnerships are becoming increasingly ...

A challenging risk management project that many clients are addressing is vendor management. Ever since the Target breach, when an HVAC vendor’s employee clicked on a phishing email that allowed an ...

Vendor management helps organizations take third-party vendor relationships from a passive business transaction to a proactive collaborative partnership. While working with IT vendors can help ease ...

Jack Henry & Associates JKHY introduced the Vendor Management Program to its Governance, Risk and Compliance (GRC) Suite. The Vendor Management Program provides assistance to financial institutions in ...

Service-level credits and incentive models are important tools to help outsourcing clients increase business alignment and enforce service-level achievement. When executed effectively these tools ...

Earl Jornadal has been named first vice president of project and vendor management services by Kearny Bank, the Fairfield-based lender announced Jan. 3. In his new role, Jornadal manages procedures ...

There are signs that inflation is starting to rise in the U.S. economy. With the Covid-19 pandemic starting to fade, the demand for goods and services is rising quickly. There is also the issue of ...

Using a plethora of metrics to successfully deliver five-9s service levels proves that customers are satisfied, right? Enterprise IT uses metrics for everything from financial management to uptime to ...

In the pharmaceutical industry, a vendor refers to an external entity or supplier that provides goods, materials, services, or specialized expertise to pharmaceutical companies. These vendors play a ...

Selecting the right vendors and properly managing vendor relationships can help protect your company from damages and long-term losses. As more work is outsourced to specialized vendors, companies ...