AI isn’t failing because it’s immature. It’s failing because companies overestimate readiness, expect magic ROI, ignore data ...

Ever since OpenAI’s record-breaking launch of generative AI in late 2022, Silicon Valley – and pretty much the rest of the world – have been racing to find new ways to harness its power. Among the ...

Customer success has become an essential strategy for sustaining growth and investor confidence in a volatile economy, a study found. Customer success has become an essential strategy for sustaining ...

Inventory software should keep multi-location stock accurate, automate reorders, flag exceptions, and plug cleanly into your POS/ecommerce, accounting, and 3PL tools. Use this guide to match the right ...

Certinia in its various incarnations across the years has been a long-standing fixture at Dreamforce. This year is no exception. A year ago, at Dreamforce 2024 Certinia was just starting out on its ...

Half the battle of getting your work done is figuring out what you need to do. The best work management apps we've tested help you organize your day-to-day workload and stay on task. I’ve been writing ...

The HBR Executive Playbook on building an organization where customer success is the foundation of long-term growth. by Rachel DuRose Customer-centric organizations follow a simple principle: ...

The future of loyalty is a frictionless flywheel that gains momentum with every joint success. Stop incentivizing purchases and start enabling program members’ success. Loyalty programs work best when ...

There’s no one-size-fits-all solution when it comes to finding the right transaction management software for your real estate business. Whether you’re running a large brokerage, managing a small team ...