Instead of adding more content, add accountability. Community challenges, check-ins, or progress nudges create commitment ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

The chemical industry is sitting on a significant growth opportunity, and the roadmap to capture it already exists. McKinsey ...

APLAZO’s customer support is handled via WhatsApp and the newly integrated in-app chatThe AI tools implemented support both end customers ...

Consumers are getting smarter, and retailers have to catch up, Kylie Quirke, MD at ReStore for Retail, believes.

Discover how customer-driven pricing sets prices based on perceived value and its impact on e-commerce, affecting consumer choices and competitive strategy.

Cohesive brand messaging is foundational to a marketing strategy and plays a defining role in whether the chosen tactics ...

The company is recognized for delivering customer value through integrated, technology-enabled security solutions and a ...

Each flower delivery service has *** variety of different price points. Eva Bleier works with our Hearst partners at Good ...

Are there too many customer surveys? Do they improve service? Or are they - as we suspect - annoying for everyone ...

Over the past few years, I’ve relied on four simple P&L lenses to decide which AI initiatives deserve investment and which ...

Spectrum is betting big on three bold changes to keep internet customers from pulling the plug on service.