jdpower

Digital Channels Improve Wireless Customer Care Experience, J.D. Power Finds

TROY, Mich.: 1 Feb. 2024 — Overall wireless customer care satisfaction has increased thanks to a boost in satisfaction with digital channels, according to the J.D. Power 2024 U.S. Wireless Customer ...
jdpower

Wireless Product Complexities and Evolving Customer Expectations Lead to Drop in Customer Care Satisfaction, J.D. Power Finds

TROY, Mich.: 30 Jan. 2025 — Overall wireless customer care satisfaction has decreased for the first time in two years, according to the J.D. Power 2025 U.S. Wireless Customer Care Study SM —Volume 1, ...
Forbes

7 Mistakes That Are Diminishing Your Customer Care During Major Transformation

Forbes contributors publish independent expert analyses and insights. Sherzod Odilov covers organizational transformation and innovation. When your business undergoes a major transformation, whether ...
Forbes

How LLMs Are Transforming The Customer Support Industry

Companies strive to provide excellent service to keep their customers satisfied. However, traditional customer support methods often struggle to keep up with the demand of queries. Long wait times for ...