Companies with successful strategies for making their CX knowledge AI-ready are seeing double-digit gains in revenue and ...

Chief Technology Officer EMEA at Zendesk, where he champions digital transformation and helps organizations leverage ...

Yet only half of agents received a pay increase this past year compared to four-fifths of contact center agents in 2024.

According to Deloitte’s State of AI report, the main worries organizations have about AI could be solved with better data ...

With voice and AI together, enterprises could capture their employees’ informal voice conversations and perhaps automate even ...

By implementing Anthropic’s Model Context Protocol Apps framework, Claude and Slack users can boost collaboration across ...

Revamping its global channel program helps support partners while communicating the value of on-prem/cloud combinations.

SVP of Product Marketing at Zendesk, where he leverages over two decades of cloud and software experience to drive innovative ...

Just because an AI tool can process data quickly does not mean that the output has yielded the correct result for a particular context or situation.

Enterprises can turn copilot demos into production tools by investing in clean data, unified access, and ongoing evaluation.

MCP servers and AI browser plug-ins are widely used, but they can spell trouble for enterprise data management if not ...

Planning human call center agent schedules requires manual effort. Assembled aims to streamline that while factoring in digital labor.