Calabrio Launches Omni Agent Intelligence to Unify Quality and Performance Across the Human and AI Agents, contact centre ...

Average handle time (AHT) in the contact centre is holding back brand loyalty: according to Gillian Chamberlain, MD, Capita ...

The Department for Work & Pensions are seeking to introduce a Conversational AI Platform for their contact centres by way of ...

Expert calls on BPO providers to be more transparent to help potential customers understand the complexity of the sector.

Calabrio’s ISO 42001:2023 certification provides independent validation of its responsible approach to AI governance, giving ...

Valuable Insights, Practical Guidance and Stellar Case Studies: Contact Centre Technology Report 2026. ccma contact centre ...

Unite members at contact centre outsourcer Diligenta have escalated strike action across five sites in an ongoing dispute ...

Over Half of CX Leaders Expect More Routine Queries to Be Fully Automated by Agentic AI in 2026, contact centre article - ...

Capita has been awarded a new contract by Kent County Council to provide contact centre services supporting 1.6 million ...

Radius Court, Eastern Road, Bracknell, Berkshire.

Originally published in print format pretty soon we went 100% digital. We aim to bring our readers and subscribers the most up to date news and information from the UK Contact Centre industry. contact ...

VeriCall, the contact centre outsourcer from Kirkcaldy Fife, has gone into liquidation, leading to staff redundancies. Vericall, who was founded in 2017 by Adam Taylor, specialised in subscription ...