The culprit: ticket bots. Ticket bots are computer programs that help scalpers skip the line when hot events go on sale.

A group recently sued by the FTC says the organization is mislabeling common computer practices as “bot” usage, challenging the BOTS Act.

StubHub’s Head of Government Affairs Laura Dooley says if the company is aware that a ticket was bought by a ticket bot, the ticket is taken down.

Many Sleep Token fans have expressed their support for this method online, but there are also many who are upset over it, mainly because they purchased tickets from scalpers themselves. Ticket ...

Man behind original ticket bot reveals how he scammed fans like you for millions during a U2 tour and others.

In the wake of Taylor Swift ticketing problems, U.S. lawmakers say they'd support new limits on how much money can be made off ticket resales.

House Bills 5661 and 5662, dubbed as the "Taylor Swift" bills would help safeguard Michigan residents from ticket bot operators that buy tickets just to resell them at higher prices.

Two bills aimed at making it easier for Arizonans to buy tickets online receive bipartisan support and backlash from ticket resale companies.

Live Nation Entertainment CFO Joe Berchtold said Ticketmaster could have done "several" things better during the Taylor Swift concert ticket sale meltdown last year.

Michigan House approves ticket sale regulation bills against bot abuse with bipartisan support, targeting inflated prices and ensuring fair access.