Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed today ...

Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re:Invent ...

Your company's AI agents could soon be smarter and more human-like in their behaviour and decision-making skills thanks to a ...

Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and AI-centric) contact center service, which ...

Deepgram, the world's most realistic and real-time Voice AI platform, today announced integration of its enterprise-grade speech-to-text (STT) and text-to-speech (TTS) models with Amazon Connect and ...

AWS recently announced a significant expansion of Amazon Connect, introducing generative AI capabilities, Salesforce integration and enhanced security features to advance customer engagement, ...

With this new collaboration, Zendesk continues its ongoing repositioning as a one-stop customer experience shop.

Invent Day 1 delivered a surge of AI, multicloud, and automation news from Las Vegas, as Amazon and its partners unveiled major updates.

AI “teammates,” faster product development, and a pivot in Amazon’s applied-AI strategy: AWS SVP Colleen Aubrey joins the GeekWire Podcast to explain how agentic systems are reshaping how Amazon ...

Collaboration integrates Harness with Kiro to accelerate how AI-built software reaches production reliably and securely ...