Verizon users should now have service back after a massive outage. If you don't, here's what you can do to fix it.

The mobile giant says the issue has now been resolved and that impacted customers will be contacted directly about credits. Yesterday, customers of Verizon Communications across the country picked up their phones only to discover that they had no service.

Remember Verizon’s “can you hear me now” guy? That’s right, he was the one in the carrier’s TV ads that went around the country testing the network’s signal, repeatedly asking, “Can you hear me now?” Well, the so-called “test man” has ...

During the Verizon outage, police warned that contacting 911 could be tricky. Big disruptions can have cascading effects on everyday life.

Verizon’s outage yesterday was bad, but it proved the company knows one thing: When things go wrong, humans want to speak to humans.