As student health issues pose a greater threat to retention and completion for college learners, campus leaders have invested new attention and resources into expanding and improving well-being ...

More colleges and universities are investing in support service offerings to increase student retention and graduation outcomes, but these interventions and offices come at a cost—one that is often ...

Are universities ready for GenAI in student support? When chatbots seem to offer a scalable, cost-effective way to meet rising demand for student support, universities need to consider how to shape ...

Researchers warn that while generative AI can improve access to university student services, it must supplement rather than replace human care. Chatbots can handle low-risk, high-volume tasks, but ...