The landscape of modern education has shifted effectively from the physical classroom to the digital realm. Students now have more choices than ever regarding how and when they engage with course ...

If you work in education in 2020, you are making tough decisions about how to best reach and teach your learners in the midst of a global pandemic. There is a dearth of evidence to help teachers make ...

The image used in this post is of a small group of students sitting in a room together, (seemingly) energetically talking about the issues at hand. This is an example of synchronous discussion—the ...

Leah Zitter is a technical writer who covers high tech. She holds a Ph.D. in psychology research and a master’s in philosophy and advanced logic. Eleven years ago, researchers warned in the journal ...

Since the pandemic began, organizations have struggled to convert remote operations to a more sustainable model. A major contributing factor comes from a deep reliance on real-time, synchronous ...

All software systems are underpinned by fundamental choices that shape key characteristics of the system's design. One such foundational element is how different components within a system communicate ...

I’ve found the topic of support channel mix to be an interesting study in organizations. Traditional channels can be categorized a few different ways. Phone and video are live channels that use both ...