If you take in your Samsung device to an independent shop for repair, Samsung requires the store to send your name, contact information, device identifier, and the nature of your complaint to the ...

A contract between Samsung and independent repair stores has revealed anti-consumer practices. Stores are required to disassemble products that feature parts not bought from Samsung. These stores are ...

Hot on the heels of Google and iFixit launching a parts store about a month ago, Samsung and iFixit's self-repair program is now live, too. iFixit hosts an official Samsung parts store that Samsung ...