Mattersight ® Predictive Behavioral Routing identifies the optimal customer/employee pairing for each individual caller based upon communication styles, personality mapping, and behavioral ...
Immediate estimated improvement of 10%-50% of the selected target metric (e.g., reduced costs, improved sales, increased first call resolution, etc.) Mattersight's Predictive Behavioral Routing ...
LeanLogistics has launched LeanFleet, a fleet routing and optimization technology delivered as a Software-as-a-Service product LeanLogistics has launched LeanFleet, a fleet routing and optimization ...
A new routing program from Fleetmatics Group is coming this summer. Fleetmatics Routist is an intelligent routing optimization solution that systematically builds the most cost-effective, ...
Ultimateroute.com announces the release of their template "New Trip" for Microsofts' Streets & Trips 2001-2002 routing program for PCs. New Trip locates every Flying J, Pilot, T/A, Williams and Petro ...
This archived news story is available only for your personal, non-commercial use. Information in the story may be outdated or superseded by additional information. Reading or replaying the story in ...
GEORGIA (WRBL)— In less than two weeks, AT&T customers nationally can expect quicker response times when dialing 911. The national telecommunications company is implementing their newest 911 upgrades ...
Air Routing International has updated its Flight Manger application. A new front page enables users to link to other information services, and an in-house Card Program allows clients to view their ...
WEST PALM BEACH, Fla. (AP) - The launch of new bus-routing software led to a chaotic start to the school year across Palm Beach County, with stranded students and delayed arrivals rampant. The school ...
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