Forbes

Staying Ahead Of The Curve: 10 Actions For Retail Banks

Retail banking is not what it used to be. Just consider some of the monumental trends retail banks are contending with today: Staying competitive in this evolving environment may just be the bare ...
jdpower

U.S. Retail Banks Struggle to Differentiate, Deliver Meaningful Customer Experience as Economy Sours, J.D. Power Finds

The twin forces of digital transformation and rising inflation have created a new set of customer engagement challenges for the nation’s retail banks. According to the J.D. Power 2022 U.S. Retail ...
jdpower

Death of Fees Signals Critical Evolution to More Customer-Centric Retail Bank Strategy

Remember Blockbuster? The ubiquitous video rental stores have now become a universal symbol of disruption. But it wasn’t just the advent of streaming that broke the video rental giant. Years before ...
Business Wire

World Retail Banking Report 2022: Incumbent Banks Must Embrace Data-Centric Capabilities to Drive Personalized Customer Experiences

The World Retail Banking Report 2022 found that 95% of executives believe their current outdated legacy systems and technological capabilities are unable to fully optimize their data for ...
Business Wire

Citi Simplifies Retail Banking to Help Customers Achieve Their Financial Potential

NEW YORK--(BUSINESS WIRE)--Citi’s U.S. Retail Bank introduces simplified banking, a more straightforward way of banking. By retiring account packages and introducing Relationship Tiers, Citi is ...
Forbes

AI Won’t Wait: How Retail And Banking Leaders Can Keep Pace

Octavio Marquez is president and CEO of Diebold Nixdorf (NYSE: DBD), a world leader in transforming the way people bank and shop. AI isn’t just part of my work, it’s part of my daily life. I use AI ...