The boss of a passport helpline that's been slammed over its handling of holidaymakers' complains went on a Twitter rant moaning about the 'disgraceful' customer service at other companies. Gary Slade ...

As of July 2022, the processing times shared by the U.S. Department of State for a passport application are eight to 11 weeks. The processing time of a passport starts as soon as it’s received by a ...

A post-COVID nosedive in customer satisfaction rates at the State Department’s centralized passport service call center was reversed in part by technology — including through some investments that met ...

PHILADELPHIA -- Panic is growing among travelers. Many are saying their upcoming trips are in jeopardy because they can't get their passports. If you need a new passport, you are urged to apply as ...

(TNS) — On Wednesday evening, the U.S. Department of State shut down its online appointment system for passport applicants citing scammers who had been grabbing appointments in order to sell them to ...

The wait for a U.S. passport may be back to normal after a pandemic-induced backlog. By Derek M. Norman Among the many aspects of travel that the pandemic disrupted, one issue was more bureaucratic — ...