Google recently extended 24/7 phone support to all Google App customers—would Microsoft do the same? As of now, 90 percent of Office 365 customers get no phone support at all for technical problems.

Microsoft says its Office 365 is the fastest-growing product in its history, and the suite of cloud apps is what many of its customers are using to take their first steps into cloud computing. Yet, ...

With Microsoft's Office 365 cloud application gearing up for commercial launch later this year, training support staff to resolve queries and issues will be crucial for Redmond to stay ahead of the ...

We recently asked businesses and schools using Google Apps to rate Google’s customer support, and found that it often falls short of being business-worthy. But Google is trying to change its ...