When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

New York-listed customer engagement platform Twilio Inc. has announced a multi-year strategic partnership with Microsoft aimed at accelerating the adoption of conversational artificial intelligence ...

Amdocs, a provider of software and services to communications and media companies, has partnered with Microsoft to launch the Customer Engagement Platform, which aims to empower service providers to ...

Community Engagement Microsoft Customer: Bay City News, Berkeley, California – Ugur Dursun & Lisa Hix. Design and create flexible content, from social memes to town-hall webinars, to engage with ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More At its Ignite developers event today, Microsoft announced the addition of ...

Microsoft has recently released Microsoft 365 Lighthouse, a unified portal to help IT partners (Managed Service Providers) manage multiple Microsoft 365 customer tenants from a single interface. It ...