5 Signs a Hosted Contact Center Solution Is the Best Option Your email has been sent Should you go cloud, on-prem, hybrid, or CPaaS? Discover all the signals that indicate a hosted contact center ...

A hosted contact center is a cloud-based customer service solution that enables businesses to manage customer interactions without the need for on-premises infrastructure. Unlike traditional contact ...

The hosted contact center infrastructure market is coming on strong. End users can now acquire feature-rich contact center solutions from traditional providers selling premise-based solutions, or they ...

Cutting costs and improving customer service are everlasting business goals in any economy. With capital expense budgets shrinking, however, more organizations are adding a third goal to the list: ...

Hosted contact center systems have gained popularity as a more flexible, cost-effective choice than premise-based hardware systems. Comparing the two options, however, is often akin to comparing ...

According to a 2011 Frost & Sullivan report, call centers can lower the cost of their contact handling and workforce optimization infrastructure by up to 43 percent over a five-year period by ...

Hosted/Managed Hosted contact center solutions deliver network-based functionality via an on-demand network while switch implementation and support is provided by a network service provider, ...

Echopass – Cutting costs and improving customer service are everlasting business goals, regardless of the economic climate. With capital expense budgets shrinking, however, more organizations are ...

Avtex, a Microsoft Certified Gold Partner that offers contact center, IP telephony and unified messaging applications, will be moving into the hosted contact center VoIP space once its acquisition of ...

Hosted contact center solutions are beginning to change the dynamics of customer service and sales organizations. By lowering upfront costs, reducing onsite support needs, minimizing implementation ...

Juan Manuel González, Research Director ICT, Frost & Sullivan. Recent findings from Frost & Sullivan show that only 20% of the current contact center (CC) users in Latin America have an omnichannel ...

CAMBRIDGE, England and DALLAS , Sept. 17 /PRNewswire/ -- Autonomy Corporation plc (LSE: AU. or AU.L), a global leader in infrastructure software for the enterprise, today announced that its contact ...