Humana has announced the launch of Agent Assist built with Google Cloud’s AI. The technology is integrated into call center systems. When members call to talk to a Humana representative, Agent Assist ...

Humana has tapped Google Cloud for the launch of Agent Assist, a new AI-powered tool that aims to support its teams in addressing member questions. | Humana has tapped Google Cloud for the launch of ...

Humana deepens Google Cloud AI ties by launching Agent Assist to enhance member support with real-time summaries and compliance guidance.

Agent Assist, developed with Google Cloud, summarizes conversations between workers and beneficiaries while highlighting relevant information, like enrollees’ benefit and eligibility details.