The Office of Road and Rail says it was missing "critical points" when it made a decision.

Overworked staff were to blame for a timetabling blunder that left empty “ghost trains” running from Manchester to London, ...

How’s this for a station announcement? “The train at platform five is the 7am express from Manchester Piccadilly via Stockport to London Euston – but passengers cannot travel on this service.” That ...

The rail regulator has admitted it "did not have all the facts" when it decided to not allow passengers on a peak-time train service between Manchester and London. The Office of Road and Rail (ORR) ...