Hotels often bleed money because their reservation process isn't well-planned, which can frustrate guests and cause them to find another place to sleep. Reservations are the most reliable revenue ...

The front office is the heart of a hotel. It's the first and last areas guests see and interact with. How well the front office operates can create repeat business or drive customers away. A hotel's ...

Every year, since 1973, one NBA general manager or team president has been named the league’s Executive of the Year. The award is certainly an honor but also shortsighted. It rewards the ...

At last December’s annual winter meetings in Nashville, Andrew Friedman emerged from a crowded hotel conference room, caught the gaze of an approaching reporter, then pointed to his top lieutenant ...