Hiring a front-desk receptionist to serve as the face of your company starts with a well-drafted job description outlining the duties of the position. Include in the job description the typical ...

Your receptionist is the face of your business, the first impression many customers have. A good receptionist makes visitors feel welcome and comfortable. Whatever their reason for showing up, the ...

Artificial intelligence (AI) is quietly reshaping one of the most human parts of any business: the first hello.

Austin, the friendly front desk agent checking me in at the St. Regis Bal Harbour, probably didn’t know it, but about an hour later I would be joining him and another front agent, Brittany, behind ...

NEW YORK — Hilton and Hyatt are among the U.S. hotel brands that are saying goodbye to traditional, formal reception desks to make room for individual, pod-style desks that hotel executives said offer ...