Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. As arguments about returning to the office continue, the transformation of communication in ...

AI-driven customer centricity is built on a continuously learning system that interprets behaviour, identifies intent, and ...

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), the industry's most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today announced ...

CAMPBELL, Calif.--(BUSINESS WIRE)--Feb. 29, 2024-- 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the availability of ...

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ® (NASDAQ: VRNT), The Customer Engagement Company ™, today announced the lineup for its annual customer engagement conference, Verint Engage ® held June 13-16, ...

Customer engagement remains a top challenge for businesses in today's technological landscape. The explosion of AI and the commercialization of space, the rise of quantum computing and the ongoing ...

VERINT ENGAGE 2025 -- Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced the winners of its Global Customer Awards at Engage 2025 in Orlando, Fla. This premier annual Customer ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More As companies grow, so does the amount of communication required between ...

In the constantly evolving world of digital engagement, a strong focus has been placed on the interconnectedness of customer experience (CX) and employee experience (EX). As more businesses move their ...

Strike up a conversation that builds consumer trust about what your company stands for before you start pitching your product or service. Members pictured from left to right [Image credit: Photos ...

Every customer your business interacts with has unique needs, tastes, budgets, and more. So, it doesn’t make sense to treat all your customers alike. A marketing campaign that tries to speak to your ...

Empowers Employees Across the Organization to Engage Customers on Their Preferred Channels and Drive Business Outcomes 8x8, Inc. (NASDAQ: EGHT), the industry's most integrated Platform for CX that ...