Chic-fil-A is proving im-peck-able in customer satisfaction yet again. The chicken sandwich stalwart, along with Dutch Bros, leads quick-service restaurants in drive-thru customer satisfaction, a ...

The Genius McDonald’s Drive-Thru Hack We Wish We’d Known About Sooner originally appeared on Parade. These days, a quick zip through the drive-thru can easily run you $30, especially if you’ve got a ...

Let’s start with a debate on consumer behavior: Are fewer restaurant goers visiting the drive-thru? From January 2024 through June 2025, there have been consistent gains in dine-in, delivery, and ...

A team of undercover diners hit 13 major chains to find out who’s really speeding through orders the fastest. Nicolette is a lifestyle writer based in Brooklyn, NY. Enthusiastic and ambitious, she's ...

Reducing drive-thru wait times in quick-service restaurants is a crucial aspect of enhancing customer satisfaction. Implementing strategies such as optimizing menu boards for clarity, training staff ...

Taco Bell is the fastest drive-thru in the country for the fifth consecutive year, with an average service time of 257 seconds, per QSR Intouch Insight’s 2025 Drive-Thru Study. The annual report shows ...