While many department stores are closing, the family-owned Boscov's continues to open new locations. Boscov's employees attribute the chain's success to its focus on customer service. Unlike ...

Macy’s is entering A Bold New Chapter — at least that’s what it calls the strategy it announced on an earnings call Tuesday that was designed to reposition the company. To make that happen, the retail ...

Can department stores evolve enough to regain relevance? It might take more than the magic of Macy’s. The reason could be encapsulated in one sobering sentence by Macy’s CEO Tony Spring: The chain had ...

Before online shopping and big-box domination, department stores were the heart of the American retail experience. In the 1970s, these stores offered everything from fashion and furniture to lunch ...

Back in February, American department store chain Macy’s announced it would be closing 150 stores as it plans on shifting its priority toward the marketing of its luxury items. It plans to close its ...

This article was featured in One Great Story, New York’s reading recommendation newsletter. Sign up here to get it nightly. Today, doormen accept our Amazon packages, gift cards materialize in our ...

Department stores used to rule the retail world. Chains like Macy's, Filene's, and J.C. Penney anchored malls and drove ...

Macy’s announcement Tuesday that it will close 150 stores, or nearly a third of its total, is the result of a once-great department store industry in decades of decline. The gradual demise of the ...

Before the nationwide influx of suburban malls and the convenience of online shopping, there was a golden age of American department stores. More than merely local shopping hubs, these ostentatious ...

Competition among retailers for a slice of the $129 billion U.S. beauty and personal care market is fiercer than ever due to the ease of e-commerce and the advice shoppers seek on social media instead ...