Do you feel increased pressure from customers on providing good customer service? Customers may be more demanding, but there is a good reason. Good communication and customer service skills are ...

Customer correspondence can be used to thank a customer for her business, to encourage prompt payment, to follow up on a transaction, or to respond to an inquiry or a complaint. Correspondence such as ...

JOINT BASE SAN ANTONIO-FORT SAM HOUSTON, Texas -- (Feb. 7, 2018) The Mission and Installation Contracting Command-Fort Sam Houston contracting office at JBSA-Fort Sam Houston, Texas, uses ...

Providing excellent customer service may feel like tricky business at times. It's not so difficult when everything is going great and your customer is completely satisfied with your company's products ...

Imagine a customer service experience where the agent is always friendly and ready to offer assistance. It sounds too good to be true, but with artificial intelligence (AI), it's now a reality.

Open, honest communication is the cornerstone of any good relationship, including that between a business and its customers. Without transparency from a brand, consumers can be left feeling vulnerable ...

SINGAPORE--(BUSINESS WIRE)--Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, has been chosen by global appliances manufacturer, ...

WisDOT has received multiple awards for its communication, customer service, and outreach efforts from AASHTO and AAMVA.

Long known as just commodity network operators with iffy (at best) customer service, communications service providers (CSPs) are elevating their game by using emerging technologies such as the ...

Varolii will bring a full outbound communication portfolio to the Nuance OnDemand Customer Service Cloud, which provides inbound hosted IVR (interactive voice response) and Nina virtual assistant ...