Since January the use of AI agents for customer service tasks has exploded by a compound annual growth rate of 2,199%, according to a new report by Salesforce. The number of agents available has more ...

The pre-packaged customer service agent can be deployed across channels to autonomously resolve customer issues $2 at a time.

"Ultimately, what consumers are signaling is utter exhaustion." The post Customers Are Ditching Companies That Force Them to ...

I often leave these calls feeling frustrated and more confused than before. Using AI chatbots doesn’t seem to work either.

Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, today introduced new AI-powered capabilities within its Next Generation CX Platform designed ...

Talkdesk is showcasing Talkdesk Agent Builder and the broader Talkdesk Customer Experience Automation platform at Customer ...

The GA release unifies Dynamics 365 and Microsoft 365 workflows, giving service reps AI-driven access to case data and actions in one interface.

Salesforce (NYSE: CRM), the global leader in CRM and AI-powered customer relationship management, today announced it has entered into a definitive agreement to acquire Fin, an industry-leading AI ...

Salesforce will buy Fin, formerly Intercom, for about $3.6 billion to expand Agentforce with AI customer service agents and support automation.

Global AI-first cloud communications platform Infobip has partnered with Floward, the leading online flower and gifting ...