Explore generative AI in financial services: how it works, top use cases, customer experience gains, key risks, and ...

Customer experience writer and keynote speaker Stan Phelps once said, “Customer experience isn’t an expense. Managing customer experience bolsters your brand.” In the present-day business landscape, ...

Discover how financial innovation reshapes investing, banking, and payment systems with examples like crowdfunding and mobile ...

Business funding is in high demand amongst SMBs. As a result, many are turning to multiple financial providers at once – a significant 33% rely on more than four. This reflects a clear need for ...

Building customer trust and loyalty remains a challenge for banks in the digital realm. Historically, customers would visit the branch to conduct their financial business, knew their banker by name ...

Artificial intelligence has gone mainstream. The term is now regularly appended to all manner of tools and technologies, even when it’s unclear exactly what role AI plays in delivering desired ...

As we step into a new year, financial services organisations are facing a familiar, if increasingly, complex dilemma: how to ...

It’s becoming increasingly clear that the pandemic has brought into question the resilience and relevance of traditional business models in retail and financial services. Banks and financial ...