Government contracting is a world where integrity, accountability and compliance are table stakes with penalties being severe. So the significance of annual ethics and compliance training is widely ...

AI-driven customer centricity is built on a continuously learning system that interprets behaviour, identifies intent, and ...

The Commonwealth Bank of Australia (CBA) has built a Customer Engagement Engine it has touted as powering customer experience through the use of artificial intelligence (AI) and machine learning. The ...

The importance of employee learning is well-established. According to a report by LinkedIn, 9 out of 10 global executives plan to either maintain or increase investment in learning and development for ...

Today almost all companies claim to be customer-centric. But are companies really able to deliver on this promise? Based on a survey of more than 200 U.S. executives, a recent Forbes Insights report, ...

Looking to improve employee engagement within your organization through staff training? We've got all the insights you need right here. The customer experience can make or break an online brand.

A team that has to work together has to trust each other. It is undoubtedly a tough challenge when your team is working remotely. But there are tools and software for employee engagement that you can ...

Trust. Relationships. Communication. These intangibles are now the most valuable currency in business. The transactional model is extinct. Customers demand more, and every interaction shapes their ...

While I get set to release my newest book -- about a month from now -- I'm going to run some excerpts (maybe) and some awesome guest posts (definitely). That way, those of you starved for knowledge, ...

WALTHAM, Mass.--(BUSINESS WIRE)--Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company TM, today announced Pega Customer Engagement Blueprint, a generative AI-powered collaboration ...

In the fast-paced world of logistics technology, there’s an often-overlooked aspect: the customer. While systems focus on “jobs,” “orders,” “deliveries” and productivity, the real person at the end of ...