OK, actors. Pilot season is almost here, and the auditions will start rolling in. Represented or not, it’s a busy time for actors in New York City and Los Angeles—a time for last-minute auditions, ...

When customers call a company's customer service hotline, they are sometimes met with a long wait time that can be frustrating and often impacts their feelings about a company in a negative way.

In a previous post, I shared five strategies for preparing for a job interview. These techniques still apply if you get called back for additional interviews. However, the callback stage is different ...

Nothing seems to eat up a contractor’s profits quicker than callbacks. That’s why contractor Brian Leech of Service Legends, Des Moines, Iowa, wanted to understand the complete and full cost of a ...