You can reach Expedia's customer service by calling their toll-free number, using the live chat 855 542-9255 feature on their ...

AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use ...

These days every business leader I know recognizes the value of providing an exceptional total customer experience.

Law Roach revealed that an employee at The Dominick Hotel helped him remove his $4,500 Christian Louboutin cowboy boots when they got stuck on his feet. Watch the video here.

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Jaysea Lynn published her debut novel, 'For Whom The Belle Tolls,' on May 6. The romantasy book is based on a story Lynn ...

AI can reduce costs — but done wrong, it alienates customers. See how forward-thinking brands are blending automation with ...

Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

Colorado Public Utilities Commission report says complaints about Xcel’s customer service are also on the rise.

In 2024, restaurant operators faced several challenges testing their resilience and adaptability. Labor shortages persisted, ...

Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the ...